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Terms & Conditions

Terms & Conditions


This website is governed by these Terms and Conditions. We reserve the right to revise these Terms and Conditions at any time by updating this page.  Each time you purchase goods from this website you should ensure that you have read and understood the current Terms and Conditions.

Purchasing goods from this website indicates that you agree to be bound by these terms and conditions.

If you do not agree to be bound by these terms and conditions you may not use or access this Website.

1.1 “Conditions” means these terms and conditions and the Special Conditions;
1.2 “Contract” means the order and Order Confirmation (incorporating any Special Conditions)
1.3 “Goods” means the goods which the Seller is to sell in accordance with these Terms and Conditions.
1.4 “Member” means the person who has been accepted for membership of the JD Hardware Services Ltd and whose name is printed on the Order and any payment tendered by or on behalf of such Member with any order shall be deemed to be with the permission or consent of the Member.
1.5 “Price” means the price at which the Seller has agreed to accept the Member’s order and is deemed inclusive of delivery charges in the United Kingdom and any VAT.
1.6 “Seller” means JD Hardware Services Ltd (12810155)
1.7 “Product” means a product displayed for sale on the Website;
1.8 “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
1.9 “Special Conditions” means the terms and conditions in the Product Description;
1.10 “Users” means the members of JD Hardware Services Ltd who are also users of the Website;
1.11 “Personal Information” means the details provided by you on registration for membership of the JD Hardware Services Ltd as amended from time to time;
1.12 “We/us” means JD Hardware Services Ltd;
1.13 “Website” means the website located at jdhs.co.uk or any subsequent URL which may replace it;
1.14 “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your membership and any shopping session and to identify your computer;
1.15 “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands;
1.16 “You” means member of the JD Hardware Services Ltd and a user of this Website;
1.17 “Consumers means a buyer who does not purchase goods in the course of any kind of business.

2.1 You can place orders for Products with us by following the process outlined on our website. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.
2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
2.3 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.
2.4 Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you will need to accept the delivery and return the Products to us in accordance with the returns policy.
2.5 You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.
2.6 Goods offered for sale can be held either by us or by our suppliers at the time they are offered for sale. If an item is currently held by our suppliers we will place an order for all items purchased at the point the sale ends, in such circumstance goods may take up to 14 days to be delivered and may be delivered directly by our supplier.
2.7 The Seller reserves the right to make delivery of the Goods by instalments. If the Goods are to be delivered in instalments, each delivery will constitute a separate contract. The Member may not treat the Contract (as a whole) as repudiated if the Seller fails to deliver any one or more of the instalments or if the Member has a claim in respect of any one or more of the instalments.

3.1 The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.
3.2 Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our website are approximate only.

4.1 The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order (subject to any errors). The website shows prices including and excluding VAT. Please note that it may not be possible for us to deliver to some locations, or within specific time frames.
4.2 Payment may be made by the methods stated on this website. The debit, credit and charge cards accepted by us are those listed on this website on the date on which the order is made.

5.1 We will deliver the goods ordered by you to the address provided by you on the order form. Delivery will be made as soon as possible after your order is acknowledged by us and we will endeavour to dispatch any order within 7 days of the date of your order. However, if you do not receive goods ordered by you within 7 days of the date of your order due to a cause beyond our direct control, we shall have no liability to you.
5.2 You will become the legal owner of the goods you have ordered when payment for the goods has been debited from your account and when they have been delivered to you. The goods will be held at your own risk from delivery. We will not be liable for their loss, damage or destruction after they have been delivered to you.
5.3 This website is aimed at United Kingdom residents only. If you are resident outside the United Kingdom, the importation or exportation of goods by us to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase from this website. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from this website.
5.4 Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract and the Seller will not be liable for any loss or expenses sustained by the Member arising from any delay in the delivery of the Goods howsoever caused.

6.1 You may cancel the contract between us for the goods you order at any time up to the end of 28 days from the date you receive the goods (the “Cancellation Date”). You need not give any reason for cancelling the contract nor will you have to pay any penalty. To cancel the contract you must notify us in writing on or before the Cancellation Date by e-mail and comply with our returns policy set out below. You will not be entitled to cancel the contract after the Cancellation Date.
Once an order has been dispatched you will not be able to cancel the order. You must accept the delivery and then be returned for a refund. In the event of a delivery being refused a £10.00 charge will be applied. Items advertised in the product description as special order are specifically ordered and are non-returnable.
6.2 We reserve the right not to accept your offer to purchase the goods if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your location or
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, in which case we will notify you by e-mail as soon as reasonably practicable that your order was not accepted and we will credit your account with any sum debited by us.
6.3 To return goods you must have a goods return number (“GRN”). You can obtain a GRN by emailing our customer care team ([email protected]). Once you have the GRN complete this form and include it with the items being returned.
6.4 We will not accept returns without a valid GRN.
6.5 All returned items must be in their original packaging, unopened and unused and be complete with all fixings, fitting instructions and other items that originally came with the item, unless agreed otherwise.
6.6 You must pay for the costs of return unless the goods are faulty, damaged or incorrectly supplied. The goods must be returned to us within 10 days of you being issued your GRN and you must request a GRN within 28 days of receiving your order. We recommend that you insure any goods which you return to us as you will be liable for them until they reach us.
6.7 If the contract is cancelled in accordance with paragraph 6.1 above, we will credit your original payment method with any sum debited by us within 7 – 14 days of us receiving the returned goods. Any postage costs incurred at the time of placing the order will not be refunded unless the order has not been dispatched.
6.8 If the contract is cancelled in accordance to 6.2 we will credit your original payment method with any sum debited as soon as possible within 7 – 14 days. We will not be obliged to offer any additional compensation for disappointment suffered.

7.1 You must notify us of faulty, damaged or incorrectly supplied goods within 7 days of receipt and we will arrange collection of these goods at our expense. If such goods are found not to be faulty they will be returned to you at your expense.
7.2 All goods returned pursuant to paragraph 7.1 must be in their original packaging and be complete with any other items that originally came with the goods, unless otherwise agreed.
7.3 If you request a replacement then provided we have a replacement item in stock we will dispatch the replacement as soon as possible after the returned goods have been processed. If you request a refund we will credit your account with any sum debited by us within 7 – 14 days of us receiving the returned goods.
7.4 Should any product fail within the specified warranty period, providing sufficient evidence has been supplied to demonstrate the failure, we will at our expense supply replacement product(s). We will not be responsible for the cost of fitting the product(s) or any consequential losses incurred as a result of the products failure.
Regardless of the reason of return we reserve the right to ‘NOT’ issue a refund for returned goods if they are in anyway damaged, not fit for resale, lost in transit, not in their original packaging or returned outside of the time frame provided.

8.1 Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
8.2 Subject to paragraph 8.1 above, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
8.3 Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website. All liability arising due to any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

9.1 All trademarks, brand names, product names, titles and copyrights used in this website relating to products manufactured by third parties are owned by their respective holders. We give no permission in respect of the use of any of them and such use may constitute an infringement of the holder’s rights. Any other intellectual property rights relating to this website (unless otherwise stated) are owned by us.

10.1 These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement by any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation about the nature or quality of any goods offered for sale by us.

11.1 Should you need to write to us notifying us with any comments, complaints or notices, they should be sent to [email protected] or they can be sent in writing to 1 Somerset Road, Birmingham, West Midlands, B20 2JE

12.1 The contract between us shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us

JD Hardware Services Ltd
Registered in England. Company Number 12810155   VAT Number 357 0395 86